Support
Talk to someone who understands the chemistry.
Most questions are answered within one business day. Certificate requests are usually same-day.
Email support
corporate@amiscobiotech.com
Research, documentation, and order questions. Answered by people who know the chemistry.
Certificate requests
Include your order number
If a lot you received is not in the public library yet, we will send the batch documentation directly.
Order issues
Lost, damaged, or delayed
Shipment protection is on every order. We reship rather than argue about it.
Send a message
Include your order number if your question is about a specific shipment or lot — it gets you a faster and more useful answer.
Before you write about dosing
We cannot advise on administration, protocols, or human use of any kind, and we will not. These are laboratory research materials. Questions about handling, storage, stability, purity, and documentation we answer in detail.
We respond to every inquiry. Here is how to reach us.
support@amiscobiotech.com
This is the fastest way to reach us. We respond to all emails within 24 hours on business days, and most are answered within a few hours.
Include your order number if your question is about an existing order.
What we can help with
Orders and shipping: tracking, delivery issues, cancellations, returns.
Products and testing: certificate of analysis questions, lot inquiries, product availability.
Accounts: registration, verification, account access.
Bulk and wholesale: volume pricing, institutional accounts, recurring orders.
Partner program: affiliate applications, commission questions, content guidelines.
What we will not help with
We do not provide guidance on dosing, administration, protocols, cycles, or human use of any product. Our team is not permitted to discuss these topics. See our Research Use Only policy for details.
Business hours
Monday through Friday, 9:00 AM – 5:00 PM ET. Emails received outside business hours are answered the next business day.
Frequently asked questions
Every lot is released at 99%+ HPLC purity. Purity is verified by an independent ISO/IEC 17025 accredited laboratory that we pay directly — not by the supplier who sold us the material. The signed certificate is published before the lot ships, and it is linked from the product page and from the QR code on the vial.
Every compound you need, with the certificate to prove it.
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